(Martha C: Cayman Islands)
Greetings Iain, it's been a crazy year for me so far, but I have been meaning to send you this email for ages. I thoroughly enjoyed using you/Unique Destinations to book my big trip some months back, and would definitely use you for future trips. (For other readers), recently, for my 40th birthday, I took a 3 week trip to 4 countries .... and knocked an item off my bucket list (Easter Island) and one that wasn't on the list (Antarctica), ending up having a trip of a lifetime! I am from and live in the Cayman Islands and researched and found Unique Destinations online. It was a great decision to use them. My trip took me and my co-worker to Chile, Argentina, Antarctica and Easter Island. We prepaid for everything in advance and the trip was planned 7 months in advance, but really Iain did all the hard work. He was quick to respond to emails and any questions or concerns we had, and gave lots of details and recommendations for the countries we visited; from where to stay, what to do and where to eat, complete with directions and photos! There was one or two hiccups with one of the accommodations and transportation, but that wasn't bad considering it was an 18 day trip. When we let Iain know though, he was quick to offer an apology and a solution and worked everything out. I would definitely use Unique Destinations again for any future South American or exotic trip I book! I do hope you are well and wish you continued success! Regards, Martha
Greetings Iain, it's been a crazy year for me so far, but I have been meaning to send you this email for ages. I thoroughly enjoyed using you/Unique Destinations to book my big trip some months back, and would definitely use you for future trips. (For other readers), recently, for my 40th birthday, I took a 3 week trip to 4 countries .... and knocked an item off my bucket list (Easter Island) and one that wasn't on the list (Antarctica), ending up having a trip of a lifetime! I am from and live in the Cayman Islands and researched and found Unique Destinations online. It was a great decision to use them. My trip took me and my co-worker to Chile, Argentina, Antarctica and Easter Island. We prepaid for everything in advance and the trip was planned 7 months in advance, but really Iain did all the hard work. He was quick to respond to emails and any questions or concerns we had, and gave lots of details and recommendations for the countries we visited; from where to stay, what to do and where to eat, complete with directions and photos! There was one or two hiccups with one of the accommodations and transportation, but that wasn't bad considering it was an 18 day trip. When we let Iain know though, he was quick to offer an apology and a solution and worked everything out. I would definitely use Unique Destinations again for any future South American or exotic trip I book! I do hope you are well and wish you continued success! Regards, Martha
(Vanessa R, Melbourne)
Dear Iain & Louise/Unique Destinations, thank you again for all your help and sharing of photos for new locations to see! Many amazing places to visit. Hopefully soon. You were both so very helpful and knowledgeable. We had very smooth transport, all organised by Iain and Louise travelling through Chile, Bolivia and Peru. The tours recommended and booked were all amazing. You went above and beyond to provide us with regular updates and advice during our trip which made it even smoother for us. Thank you Iain and Louise. Looking forward to working with you for our next adventure! A few photos attached as requested. Hard to choose from the hundreds! Cheers, Vanessa!
Dear Iain & Louise/Unique Destinations, thank you again for all your help and sharing of photos for new locations to see! Many amazing places to visit. Hopefully soon. You were both so very helpful and knowledgeable. We had very smooth transport, all organised by Iain and Louise travelling through Chile, Bolivia and Peru. The tours recommended and booked were all amazing. You went above and beyond to provide us with regular updates and advice during our trip which made it even smoother for us. Thank you Iain and Louise. Looking forward to working with you for our next adventure! A few photos attached as requested. Hard to choose from the hundreds! Cheers, Vanessa!
(Sophie R, Perth)
Dear Iain/Unique Destinations,
We have now returned to Perth after our 3 1/2 week sojourn through Chile. We had the most fantastic trip and I would like to thank you for your prompt and efficient service in dealing with my enquiries, airfare bookings and general assistance in regards to destination advice. It really was most invaluable to have someone 'on the ground' so to speak, to be able to navigate some of the planning for our trip. The flights went off without a hitch and the transfers to Valparaiso were all smooth and removed an awful lot of hassle on our arrival from Australia after such a long flight.
Thanks once again and very best wishes. Sophie
Dear Iain/Unique Destinations,
We have now returned to Perth after our 3 1/2 week sojourn through Chile. We had the most fantastic trip and I would like to thank you for your prompt and efficient service in dealing with my enquiries, airfare bookings and general assistance in regards to destination advice. It really was most invaluable to have someone 'on the ground' so to speak, to be able to navigate some of the planning for our trip. The flights went off without a hitch and the transfers to Valparaiso were all smooth and removed an awful lot of hassle on our arrival from Australia after such a long flight.
Thanks once again and very best wishes. Sophie
(Bill M, Boston) I want to give a huge shout-out to Unique Destinations in Santiago, Chile, for their tremendous assistance in helping me resolve a potentially catastrophic situation regarding my upcoming trip to Patagonia. Long story short, myself, my son, and nephew were due to travel to Patagonia in this visit. I booked airfare for all of us and the airline in their infinite wisdom and without any type of notification, bumped my nephew off our flight and re-booked him for a flight the next day. My nephew has not travelled much and I could not under any circumstances leave him in a foreign city on his own. I sent numerous emails and calls to the airline all of which went unanswered. I then began reading various forums to see if I could find a way to reach the airline. They all said that it was a waste of time to even try to get a response from the airline. However, a number of posts recommended Unique Destinations as a local travel resource that would be able to help me resolve my issue. I contacted Iain at Unique and he answered my email within minutes. I explained the situation to him and within two days he had the entire matter resolved to my satisfaction. As I explained to Iain, if he had not been able to do what he did for us I would have either had to cancel my nephew's trip (with resulting loss of deposit, etc), not to mention his disappointment, or re-book a flight from the USA with that additional cost and uncertainty. Iain and Louise, the owners of Unique Destinations, were tremendous in every way and I can't recommend them enough. I have no financial or other interest in this agency but in a world that has become increasingly indifferent it was a breath of fresh air to be treated so kindly, generously and professionally, and I could not let it go unnoticed. If you have the chance or the need I recommend you contact Iain or Louise at Unique Destinations, Chile, because you are sure to receive a prompt, professional and rewarding response. Happy travels. Bill
(James H, London) Hi Louise/Unique Destinations,
I just wanted to say a massive, massive thank you for all your help with our trip! We had a wonderful time, and in no small part thanks to you making our transfers so smooth. Senor Diaz was brilliant - such a lovely guy and totally reliable/punctual, very helpful and drove very carefully (we never had to ask him to slow down). The same goes for the other firm, in case you want to work with them again in future - our driver was excellent and very reliable indeed. It made a world of difference (as evidenced by the fact that when we drove ourselves in Puerto Varas we managed to get lost on the way back to the airport and nearly missed our flight back to Santiago!). The internal flights were all great - LAN/LATAM were very good (and I'm really glad you'd suggested going with them so that our bags were checked through, that was definitely the right decision). The information Iain had pulled together for Valparaiso was really helpful - the street art generally was amazing, and we saw an awful lot of incredible work there that we would have otherwise missed. We are all missing Chile enormously already! Thanks so much again. If there's anything I can do in terms of a testimonial for your company, promotion on social media or anything like that, please just let me know, it would be an absolute pleasure.
With best wishes, James
I just wanted to say a massive, massive thank you for all your help with our trip! We had a wonderful time, and in no small part thanks to you making our transfers so smooth. Senor Diaz was brilliant - such a lovely guy and totally reliable/punctual, very helpful and drove very carefully (we never had to ask him to slow down). The same goes for the other firm, in case you want to work with them again in future - our driver was excellent and very reliable indeed. It made a world of difference (as evidenced by the fact that when we drove ourselves in Puerto Varas we managed to get lost on the way back to the airport and nearly missed our flight back to Santiago!). The internal flights were all great - LAN/LATAM were very good (and I'm really glad you'd suggested going with them so that our bags were checked through, that was definitely the right decision). The information Iain had pulled together for Valparaiso was really helpful - the street art generally was amazing, and we saw an awful lot of incredible work there that we would have otherwise missed. We are all missing Chile enormously already! Thanks so much again. If there's anything I can do in terms of a testimonial for your company, promotion on social media or anything like that, please just let me know, it would be an absolute pleasure.
With best wishes, James